How can I use only IP phone to connect agen to CAD?

Unanswered Question
Aug 21st, 2008

How can I use only IP phone to connect agen to CAD? Can I do this without computer?

I have this problem too.
0 votes
  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 3.5 (2 ratings)
Ayodeji oladipo... Thu, 08/21/2008 - 12:00

what do you mean by this..Do you mean you ant to enable cisco IP Phone Agent...CAD is Cisco agent Desktop..and IPPA is one f this

I think you're trying to use IPPA (IP phone agent) to log agents in either with UCCE or UCCX. This can be done without a computer. You will need to create an ip phone service in UCM for IPPA, and assign that IP phone service to each ip agent phone. You will also need to associate the devices with your jtapi user. This is fairly well documented - just search with the specific versions you're using.


rob.huffman Wed, 08/27/2008 - 04:58

Hi Alexandr,

Here is some info to get you started;

Configuring Cisco CallManager IP Phones to Work With IP Phone Agent

Cisco IP Phone Agent User Guide

Hope this helps!

Rob Thu, 08/28/2008 - 00:56

I cann't find script - IPAgentInitial.jsp

Where it can be situated?

Does this feature work on IPCC Enterprise?


This Discussion