CUCM upgrade to 6.1(2) - CallManager Upgrade utility tool test result

Unanswered Question
Aug 21st, 2008

Hello All,

I am in the process of upgrading our CCM 4.1(3)to CUCM 6.1(2). I ran the CallManager Upgrade utility tool to detect the health of the servers and it failed one of the tests, 'Software Version Validation', following are the logs for the failed test,

2008 07:25:25.641:VersionChk:INFO:******************************

08-22-2008 07:25:25.641:VersionChk:INFO:*** VERSION CHECKER MODULE ***

08-22-2008 07:25:25.641:VersionChk:INFO:******************************

08-22-2008 07:25:25.641:VersionChk:INFO:Validation of components for CallManager upgrade to version 6.1(2)

08-22-2008 07:25:25.641:VersionChk:INFO:OS version is not find, the return code is -1

08-22-2008 07:25:25.657:VersionChk:INFO:OS has the correct version "2000.4.1"

08-22-2008 07:25:25.657:VersionChk:INFO:OS upgrade has correct version "2000.4.2"

08-22-2008 07:25:25.657:VersionChk: ERR:OS service release has incorrect version (expected "2000.4.2sr10", but found "2000.4.2sr6")

08-22-2008 07:25:25.657:VersionChk:INFO:OS Service Pack version has correct value ('4.0')

08-22-2008 07:25:25.657:VersionChk:INFO:CSQLVersionChecker::Check, retrieve MSSQLServer version

08-22-2008 07:25:25.657:VersionChk:INFO:CSQLVersionChecker::Validate, MSSQL version has correct value ('8.00.761')

I understand the current OS service release (2000.4.2sr6) is not supported for the upgrade. I need to update it to 2000.4.2sr10 before going ahead with the upgrade. Can someone please assist as to how can i upgrade the service release?

Regards,

Esteban

I have this problem too.
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Jaime Valencia Thu, 08/21/2008 - 18:55

no, there is no need to upgrade the OS for the upgrade, the real requirement is to have CUCM 4.1(3) or 4.2(3)

in any case, if you still want to upgrade to that SR just download the exe file and execute the file on server.

HTH

java

if this helps, please rate

egua5261 Thu, 08/21/2008 - 20:43

Hi Java,

So do you mean that DMA backup will not fail if i leave the OS Service release as 2000.4.2sr6?

In case of running the exe file, do you know what will be involved? I'm trying to determine how long it will take, what will change, etc?

Your help is much appreciated,

Cheers,

Esteban

Jaime Valencia Fri, 08/22/2008 - 03:05

no

that cannot be determined as it's server dependant and also at what time, load, etc

prepare at least 1 hour per server to install this

HTH

java

if this helps, please rate

egua5261 Sun, 08/24/2008 - 23:31

Hi Java,

Thanks for responding again. I have a Unity box 4.2 for voicemail connected to the CCM cluster. Will i need to upgrade any of the TSP drivers if i upgrade the service release?

Anything else i need to take into consideration?

Much appreciated,

Esteban

egua5261 Mon, 08/25/2008 - 18:33

Hi Java,

One more thing, can you confirm if the phone's firmwares will need to be upgraded manually? We use mainly IP communicators and 7960 phones. Other features we have are attendant console and IPMA. I want to be sure before running the .exe file with the new SR.

Much appreciated,

Esteban

Jaime Valencia Mon, 08/25/2008 - 20:27

not sure what you're talking about since you mention .exe with new SR, OS SRs do not contain phone firmware, so if you plan do upgrade the firmware before going to 6 then yes, it's manually. download and install .exe firmware upgrade on TFTP servers and reset phones

CUCM 6 also has AC and IPMA, config is a little different though. i'd recommend you to go thru the config guides to read the whole process

HTH

java

if this helps, please rate

egua5261 Mon, 08/25/2008 - 21:29

Sorry for the confusion... I was talking about the .exe for the SR OS (win-OS-Upgrade-K9.2000-4-2sr10.exe). I understand i need to upgrade the firmware on the phones before going to 6. My questions here are about the service release upgrade. I will do this before attempting to upgrade it to 6. You said before that to upgrade the SR OS i need to run the .exe (win-OS-Upgrade-K9.2000-4-2sr10.exe) on each server. Is there anything else apart from that to have CCM back to normal operation after the SR OS upgrade? so don't worry about the firmware loads and TSP drivers?

Esteban

Jaime Valencia Tue, 08/26/2008 - 06:41

as i already mentioned, OS has nothing to do with TSP or firmwares, all that is related to CUCM

HTH

java

if this helps, please rate

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