Setting up click to dial on CUCM 6.1

phretbored · ‎08-21-2008

I am trying to get click to dial setup for our end users but I am not really sure what the steps are.

Do I need to install the JTAPI client?

What additional steps are involved to get this working?

drolemc · ‎08-27-2008

There are many ways to do "Click-to-Dial". Through Cisco Unified Personal Communicator, you need a CUPS (Cisco Unfied Presence Server). CUPS needs to be installed on a separate server other than CUCM.

phretbored · ‎08-27-2008

Right on.

Yes I am aware of CUPC/CUPS and we are looking into the costs associated with that.

In the meantime I was able to get TPS running so click to dial works through Outlook contacts.

It's limited but still pretty cool!

Problem resolved AFA basic TPS click to dial.