Agent in multiple Teams

Unanswered Question

I have a customer that have 5 CSQs, however, they would like to have agents that are members of *multiple* queues.

For distributing calls, it can be accomplished by assigning multiple skills to the agents. However, how can i put the same agents in different teams?? It seems UCCX 5.0 server only allows me to put each agent into *one* team.

I have spent a lot of time on this already but still couldn't think of a way. Would appreciated if anyone can shed some light on this.


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Chad Stachowicz Thu, 08/21/2008 - 20:45
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Thats because in both express and enterprise a member can only be part of a single team. I imagine they want to chat with multiple teams or something like that. Anyways Agent can only be a member of a single team!

HTH, Please rate useful posts


Chad Stachowicz Fri, 08/22/2008 - 13:56
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Neither I work for Touchbase USA out of San Francisco.



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