CTI Warning: The call has failed because of network interruption

Unanswered Question
Aug 22nd, 2008
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Hi, one of agents received incoming call and his call dropped within few seconds and error on CTIOS agent desktop was "CTI Warning: call has failed because of network interruption". I investigated and got info from icm database schema that this error is 26-U-Abort and caused due to network congestion. Network team shown the logs and no error regarding network found. What else could be the reason?

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david.macias Fri, 08/22/2008 - 06:25
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Can you move her some where else to see if it might be the phone or pc she is using?


t.s.davis Fri, 08/21/2009 - 09:23
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I have agents that are experiencing the same thing. Were you able to resolve the issue?

leandro-contino Fri, 02/25/2011 - 05:07
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Hello friends I have the same issue in an Agent position, can you resolve the inconvenient ?

Best Regards

Sheraz Saeed Lodhi Wed, 07/04/2012 - 03:38
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Hi Folks, I am facing the same issue with multiple Agents on random PCs. So it doesn't look PC issue or Phone issue. these Ip Phones not IP Comm.


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