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2015
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CTI Warning: The call has failed because of network interruption

K_require
Level 1
Level 1

‎08-22-2008 04:16 AM - edited ‎03-14-2019 02:45 AM

Hi, one of agents received incoming call and his call dropped within few seconds and error on CTIOS agent desktop was "CTI Warning: call has failed because of network interruption". I investigated and got info from icm database schema that this error is 26-U-Abort and caused due to network congestion. Network team shown the logs and no error regarding network found. What else could be the reason?

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4 Replies 4

david.macias
VIP
VIP

‎08-22-2008 06:25 AM

Can you move her some where else to see if it might be the phone or pc she is using?

david

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t.s.davis
Level 1
Level 1

‎08-21-2009 09:23 AM

I have agents that are experiencing the same thing. Were you able to resolve the issue?

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leandro-contino
Level 1
Level 1

‎02-25-2011 05:07 AM

Hello friends I have the same issue in an Agent position, can you resolve the inconvenient ?

Best Regards

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Sheraz Saeed Lodhi
Level 3
Level 3

‎07-04-2012 03:38 AM

Hi Folks, I am facing the same issue with multiple Agents on random PCs. So it doesn't look PC issue or Phone issue. these Ip Phones not IP Comm.

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