08-22-2008 04:16 AM - edited 03-14-2019 02:45 AM
Hi, one of agents received incoming call and his call dropped within few seconds and error on CTIOS agent desktop was "CTI Warning: call has failed because of network interruption". I investigated and got info from icm database schema that this error is 26-U-Abort and caused due to network congestion. Network team shown the logs and no error regarding network found. What else could be the reason?
08-22-2008 06:25 AM
08-21-2009 09:23 AM
I have agents that are experiencing the same thing. Were you able to resolve the issue?
02-25-2011 05:07 AM
Hello friends I have the same issue in an Agent position, can you resolve the inconvenient ?
Best Regards
07-04-2012 03:38 AM
Hi Folks, I am facing the same issue with multiple Agents on random PCs. So it doesn't look PC issue or Phone issue. these Ip Phones not IP Comm.
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