IVR TCL problem on a 1760

c.stamataras · ‎08-22-2008

Hi all.

I have a 1760 (c1760.entservicesk9.12415T4) on which I have loaded a WORKING config AND audio files from a 2811.

Athough the sh call appl sess shows the sessions running and all functionality of the tcl works fine, the audio is never heard. I even opened the moh file, re-recorded the voice and saved it changing only the name to the _welcome_ivr.au, still nothing.

Of course all mentioned files are in the flash and the voice port and the audio file are ulaw.

The config is:

voice-port 2/1

connection plar 900

caller-id enable

dial-peer voice 9000 voip

description ### Service IVR ###

service ivr

destination-pattern 900

session target ipv4:10.38.117.2

incoming called-number 900

dtmf-relay h245-alphanumeric

codec g711ulaw

no vad

application

service queue flash:app-b-acd-2.1.2.2.tcl

param queue-len 15

param aa-hunt10 100

param queue-manager-debugs 1

param number-of-hunt-grps 1

!

service ing flash:app-b-acd-aa-2.1.2.2.tcl

paramspace english index 0

param max-time-vm-retry 2

param voice-mail 100

param max-time-call-retry 300

param aa-pilot 900

param max-extension-length 3

param number-of-hunt-grps 1

paramspace english language en

param dial-by-extension-option 1

param handoff-string ivr

param welcome-prompt _welcome_ivr.au

paramspace english location flash:

paramspace english name ivr

param call-retry-timer 7

param service-name queue

param second-greeting-time 30

Any ideas why or what can be done?

Thnx, Chris

jamesfang98 · ‎08-27-2008

1. 'service ing' need to be 'service ivr'

2. ouput your 'dir flash' result

c.stamataras · ‎08-29-2008

yes, thanks but I had already changed it before posting it and still did not not work.

Is the 1760 capable of working with the scripts or there are some issues, limitations etc?

jamesfang98 · ‎08-29-2008

From IOS/CME compatible matrix, it should work for your version.

Ref:http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/requirements/guide/33matrix.htm

Since your music not playing, what is your music file name in your flash? 'dir flash' can tell you.

c.stamataras · ‎08-30-2008

Hi,

finally I changed the IOS to c1700.ipvoicek9.124.15.T7 and it works fine without changing the config!

Looks like there was a bug on the enterprise services ios...

Thanks everyone for their help!