08-22-2008 04:22 AM - edited 03-18-2019 09:30 PM
Hi all.
I have a 1760 (c1760.entservicesk9.12415T4) on which I have loaded a WORKING config AND audio files from a 2811.
Athough the sh call appl sess shows the sessions running and all functionality of the tcl works fine, the audio is never heard. I even opened the moh file, re-recorded the voice and saved it changing only the name to the _welcome_ivr.au, still nothing.
Of course all mentioned files are in the flash and the voice port and the audio file are ulaw.
The config is:
voice-port 2/1
connection plar 900
caller-id enable
dial-peer voice 9000 voip
description ### Service IVR ###
service ivr
destination-pattern 900
session target ipv4:10.38.117.2
incoming called-number 900
dtmf-relay h245-alphanumeric
codec g711ulaw
no vad
application
service queue flash:app-b-acd-2.1.2.2.tcl
param queue-len 15
param aa-hunt10 100
param queue-manager-debugs 1
param number-of-hunt-grps 1
!
service ing flash:app-b-acd-aa-2.1.2.2.tcl
paramspace english index 0
param max-time-vm-retry 2
param voice-mail 100
param max-time-call-retry 300
param aa-pilot 900
param max-extension-length 3
param number-of-hunt-grps 1
paramspace english language en
param dial-by-extension-option 1
param handoff-string ivr
param welcome-prompt _welcome_ivr.au
paramspace english location flash:
paramspace english name ivr
param call-retry-timer 7
param service-name queue
param second-greeting-time 30
Any ideas why or what can be done?
Thnx, Chris
08-27-2008 10:30 AM
1. 'service ing' need to be 'service ivr'
2. ouput your 'dir flash' result
08-29-2008 04:10 AM
yes, thanks but I had already changed it before posting it and still did not not work.
Is the 1760 capable of working with the scripts or there are some issues, limitations etc?
08-29-2008 06:06 AM
From IOS/CME compatible matrix, it should work for your version.
Ref:http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/requirements/guide/33matrix.htm
Since your music not playing, what is your music file name in your flash? 'dir flash' can tell you.
08-30-2008 12:06 PM
Hi,
finally I changed the IOS to c1700.ipvoicek9.124.15.T7 and it works fine without changing the config!
Looks like there was a bug on the enterprise services ios...
Thanks everyone for their help!
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