I have installed Cisco supervisor desktop on a PC.The supervisor can see the agent as the meber of his team, but can't use the barge-in and intercept keys as these are showing inactive(greyed out).
Whenevr the agent(CAD on other PC) changes its state, the supervisor can clearly see in the CSD.
This is IPCCX6.0 prem setup with CCM 4.3(1)
CAd and CSD are running on two different PC.Supervisor on one PC using CSD is trying to barge-in/intercept agent using CAD on another PC.
What is the problem?