I am new on this forum. I am running LMS 3.0.1 (Dec 2007 patch) with Campus Manager (upgraded to) 5.0.3 on Windows 2k3 Server.
Some specific devices, like Cisco 2611 Multiservice Platform and Cisco 2651 Multiservice Platform, are not recognized by Campus Manager. I can open one of then in CiscoView/ChassiView and check the interfaces status, but I can't do the some for the other and got the message "Message Timeout on 10.230.52.2. This error could be due to lack of access to the host, invalid SNMP credentials, or a busy device.". I am sure that credentials (user/login) and communities are Ok. Both devices' icons are displayed correctly on Device Manager (Common Services and RME) instead of been displayed with "?" icon.
When I run Data Collection on Campus Manager and look the Devices on result, these devices are not listed neither in hostname column nor in neighbors column. So, I think they were not collected in Data Collection.
When I run Topology Services, I can't see these devices under any topology group. If I try to create a group on Campus Manager, these devices are not listed as devices that can be add to a group.
Does anyone know if I am doing something wrong or how can Campus Manager recognize these devices?
Thanks in advance,