Class of service template access

askq2forum · ‎08-22-2008

We need to setup a COS that only gives access to password resets - we select those options only in system access but unfortunetly this also gives the subscriber access to change template settings (we don't want them to have that access).Unity 5.01...Cheers, jag

Jaime Valencia · ‎08-22-2008

unfortunately that's as granular as you can get with the access and COS. no way to give only permission to see and reset the pwd

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

askq2forum · ‎08-22-2008

OK thanks for the reply, any official Cisco doc to support that - need to show customer...cheers, jag

Ben Cook · ‎10-23-2008

I am attempting to configure my Help Desk subscribers in their own COS to allow them to unlock VM passwords.

Cisco TAC told me that the only way they can log in is to be a domain admin. Is this correct?

I am using Unity 4.0.4, and I cannot get this to work.

ranpierce · ‎10-23-2008

no they do not, I have the exact same setup for my help desk and they are not domain admins.

created cos and template for them

Randy

If you wsnt to know more contact me offline

Ben Cook · ‎10-23-2008

yep, that is exactly what I have. They have their own COS and Subscriber template.

Do they use their AD login to access SAWeb?

ranpierce · ‎10-23-2008

when they are logged into thier workstation with ad login yes they just need to go to IE and access the webpage of the SA

http:///Web/SA/

if you do get asked for a login then it is their ad login.

There Unity subscriber account needs to be a member of the COS.

and the cos has to be set up like my attachment.

Randy

Ben Cook · ‎10-23-2008

Correct. That is exactly what I have. When they attempt to hit /Web/SA , their AD credentials do not work.

ranpierce · ‎10-23-2008

try

\

then password

Randy

Ben Cook · ‎10-23-2008

That doesn't work either. I've tried everything, and Cisco TAC couldn't help me one bit. I have done this on a Voicemail Only Unity solution, but never tried on a unified messaging integration. Does Unity check their login against the Domain AD, or some other sort of directory?

ranpierce · ‎10-23-2008

yes it is IE and a domain login only.

What happens exactly whey you type the URL in IE and hit enter.

try Unity IP address instead of servername.

ranpierce · ‎10-23-2008

Is there a firewall between the help desk subscribers and the Unity server that is preventing access?

Ben Cook · ‎10-23-2008

No, the server and the end users are on the inside of the firewall.

Ben Cook · ‎10-23-2008

It continues to prompt me to log in, then it gives me the Error: Access Denied screen.

I've also tried local IP address, that didn't work. I have tied the fully qualified domain name, no go either.

ranpierce · ‎10-23-2008

Sorry I was in a meeting. Are the subcribers in your helpdesk admins of there local workstations?

The do not need to be admins of the Unitu for sure.

Randy