unity connection transfer

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Aug 22nd, 2008
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When outside caller gets vm and wants to 0 out to operator, I want the call to be transferred to a receptionist number which is not a subscriber. I can't seem to get it to work. If I transfer to a unity subscriber number it works but not to a number that is not a subscriber.

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michael.deal Fri, 08/22/2008 - 11:12
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Send the call to a call handler that is set to transfer to the extension.


whanson Fri, 08/22/2008 - 12:15
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That is what I'm doing. when you 0 it sends to operator call handler which transfers to an extension. If the extension is a defined to unity connect the transfer happens othewise I get operator is not available.


Jaime Valencia Fri, 08/22/2008 - 12:22
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look at the restrictions tables



if this helps, please rate

whanson Sat, 08/23/2008 - 14:14
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thanks everyone. It turns out the issue is with the integration with NEC via pimg that is the issue not Unity Connection


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