I want to demote a supervisor to normal agent.I am able to remove the Historical reports generation right from this user.But when I try to demote the user to normal user, I get an LDAP error.
See Screenshot attached.
Anybosy can suggest what is the problem?
The error clearly points to that supervisor being the Primary supervisor of a team. Its a cross dependency error. First you must go into the 'Team' Section under the rmcm subsystem, and select a new primary supervisor. Someone or something must be the supervisor for that team before you can demote the old supervisor.
HTH, please rate useful posts..