Hi My situation is, i want to set up a 200 agent call center with IPCC express 4.1 Version. I want to use IP IVR Aswell. what are the serverS required.
As per my knowledge
i need callmanager server I( i am using CCM 4.1)
i need i IPCC exp server 4.1
i need another IPCC exp server with IP ivr INSTALLED.
here my question is,whether i need two iPCC servers for this design