CFA to Calling Tree

Unanswered Question
Aug 23rd, 2008
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I am using CCM 6.1 and Unity Connection 2.0

I have a Call Handler in Unity that I need to forward a extension too. However the Call

Handlers extension does not match that of the Extension that needs to send to it. I have

tried Call forward all to to a CTI route point that matches the extension of the Call

handler.. but every time it still goes to the initial Extension's Voicemail instead of teh

calling tree (This is the way IT SHOULD WORK and I am aware this is a setting I can change

system wide) What method can I use to accomplish this task, since changing that system setting is not an option?


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bgrunewald Sat, 08/23/2008 - 15:27
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Put the extension that is hitting Unity in the CH as an Alternate Extension.

Jaime Valencia Sat, 08/23/2008 - 17:42
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configure a call routing rule to match the call coming from CCM


HTH


java


if this helps, please rate

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