I am very new to b-acd and scripts.
Now we have call manager express installed all incomming calls are plar to operator and he is manually forwarding calls to extensions.
I need that the caller should receive a prompt " please dial required extension" then caller should be allowed to dial extension .
Can some one send me the sample configuration for doing so.
I check the sample b-acd files comes with CME-4.0 Full package but it has many options "dial 1 for .. 2 for ..." i dont need such configuration . I just need a single voice prompt that allows callers to dial extensions directly with out the need of operator