Help regarding b-acd

Unanswered Question
Aug 24th, 2008

I am very new to b-acd and scripts.

Now we have call manager express installed all incomming calls are plar to operator and he is manually forwarding calls to extensions.

I need that the caller should receive a prompt " please dial required extension" then caller should be allowed to dial extension .

Can some one send me the sample configuration for doing so.

I check the sample b-acd files comes with CME-4.0 Full package but it has many options "dial 1 for .. 2 for ..." i dont need such configuration . I just need a single voice prompt that allows callers to dial extensions directly with out the need of operator


I have this problem too.
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talha_78_2000 Sun, 08/24/2008 - 21:25

No, we do not have Unity express. It is a small setup with about 15-20 ip phones and 8 - FXO lines and we dont any requirement for voice mail, so we dont want to buy CME just for this purpose.



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