Install CCM 4.0(2) whitout hardware detection

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Aug 24th, 2008
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Hi Tac

I need install CCM 4.0(2) in a 7835-H2 server, but I don't have the hardware detection for this server, have only the CCM 4.0(2) software.

how to can install the S.O. without the HD cd's?


Who software I need for install the machine manually

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testeven Mon, 08/25/2008 - 14:45
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  • Cisco Employee,


You will need the Hardware Detection CD. It's part of the 4.X installation process as CCM works with a customized OS system. You can't install any OS you get from Microsoft.

If you don't have the CD you can try the following procedure:

Go to the Product Upgrade Tool (PUT)


(registered customers only). You'll be required to enter your Cisco Software Application Support Plus Upgrades (SASU) contract

number and request the CD/CD set.

If you have any problems finding the part numbers that you need or with the order placing please send an email to [email protected]

Just send them an email requesting the SW CDs that you need, adding your contract number and the shipping address.

If you have a CD mis-shipment problem, then the Customer Service department should be involved. They can be contacted at

[email protected].

For more information you can call Customer Service at 1-800-553-6387

Finally I'm sending you all the detailed info about the procedures on CDs requests, for future needs:

NOTE: Cisco TAC does not provide installation media.

But, the issue here is the CCM version, as it's quite old. See the End of sale announcement:

I would ask for a CCM 4.2 instead.




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