I have just installed a CUCM 6.0.1 System . I have configuread a 7961 Ip Phone for my receptionist.
I whish that who call receptionist, hear music on hold while the phone ring for the call?
I know that if I use tcl script on voice gateway I can play message if receptionist don't answer for a lot of time , but so my call hide on the phone while play message and I have to wait it to return to respond it and also I have call not answer indication on the phone.
Also I know using AC console I can queue my incoming calls until a agent is ready , but I can't view call neither on the AC Console neither on the Phone.
Thank yuo all for reply.