I have installed 2 new peripheral gateways and ivr's that will be used together with cucm6. Today i have more that 200 skillgroups in IPCC hosted and they are all connected to the old Pg.
When we migrates each site / cusotmer i need to make some changes to the agents, scripts etc. and one big thing is to change all skillgroups from using one peripheral to another peripheral.
These fields are locked in bulk tool so it's tricky. Could i change this directly in the cicm_awdb database without risking any complications?
I use a fully duplex IPCC Hosted system.