08-26-2008 12:52 AM - edited 03-14-2019 02:46 AM
Hi,
Has anyone got a document for configuring silent monitoring on UCCX 4.5(2)?
Regards,
Derek
09-01-2008 05:48 PM
The following URLs will help you:
http://www.cisco.com/en/US/customer/products/sw/voicesw/ps556/products_tech_note09186a00801a62a8.shtml
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/release/notes/uccx701rn.pdf
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