Translating Meet-Me Ext to IVR Trigger Ext

Unanswered Question
Aug 26th, 2008

Hi,

I am trying to direct the meet-me ext number to the IVR Trigger Ext so that when users dial the meet-me number it will direct them to IVR for pin number. I had tried using translation pattern, route pattern and dial rules but it doesn't stop me from connecting straight to the conference call. I need it to redirect to the IVR as my IVR will be redirecting the number. Pls help. Thanks.

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steven.lass Tue, 08/26/2008 - 06:00

Have you tried using call transfer instead of redirect? You could put the IVR ext in a partition that the phones reach, while the MeetMe ext would be in a partition that only the IVR can reach.

For example:

phone CSS contains partitionA (not partitionB)

IVR CSS contains partitionB (not partitionA)

- phone dials 1000 that matches 1000/partitionA (IVR ext)

- IVR answers call collects DTMF

- IVR via call transfer dials 1000 that matches 1000/partitionB (MeetMe ext)

-steve

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