When using the caltyp21 report (Call Type Half Hour Report), I noticed the field 'Completed Tasks: Return'.
From the 'Webview Template Guide', I found that this field represents the number of tasks of the call type that ICM software routed to Return nodes in the half hour interval.
What are the 'Return' nodes? and what kind of calls does this field represents?
Thanks in advance.
Derived from: Call_Type_Half_Hour.ReturnBusyToHalf +
This are the nodes in your Script (Ring node, Release node and Busy node), you can access this nodes from within your script -> Palette-> Targets -> Busy/Ring/Release.
Everytime one of this nodes on your script is hit, the Return field is incremented.