Media Master Problem

Unanswered Question
Aug 26th, 2008
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Unity 5.X

VMO 5.01

User are getting the eamil but the Media Master tool bar is not showing up in the message frame. So there are no controlss to listen to the messages.

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Ginger Dillon Wed, 08/27/2008 - 08:47
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Hi -

You might take a look at this recent forum thread - http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Unified%20Communications%20and%20Video&topic=Unified%20Communications%20Applications&topicID=.ee835d2&fromOutline=&CommCmd=MB%3Fcmd%3Ddisplay_location%26location%3D.2cc1a402

The Media master bar is part of the custom Outlook form installed by ViewMail. Other things not mentioned in the above thread that can cause issues - From Outlook, go to Tools - select Options - select Other tab, then select Advanced Options. On this tab, select Add-in Manager and make sure ViewMail Extensions is checked. Occasionally Outlook will "disable" ViewMail - in Outlook 2003 click Help About Microsoft Outlook and select the Disabled Items button. If ViewMail is disabled here, re-enable it.

Hope this helps! Ginger

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