CM Roles for IPCC 5.0(2) CRS users

Answered Question
Aug 26th, 2008

Does anyone know what CallManager roles need to be defined for each the CRS Users defined during the install.

AXL Service Providor User

Unified CM Telephony User

RmCM Subsystem User

Thanks

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Correct Answer by Chris Deren about 8 years 3 months ago

Both RmCm and CM Telephony (JTAPI) users need to be part of "Standard CTI Enabled" user group.

The AXL user needs to belong to a group with "Standard AXL API Access" role, you can use the ccmadministrator here as it belongs to this group by default.

HTH,

Chris

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Correct Answer
Chris Deren Tue, 08/26/2008 - 11:58

Both RmCm and CM Telephony (JTAPI) users need to be part of "Standard CTI Enabled" user group.

The AXL user needs to belong to a group with "Standard AXL API Access" role, you can use the ccmadministrator here as it belongs to this group by default.

HTH,

Chris

paulcian_2 Tue, 08/26/2008 - 12:01

Thanks for the info.

It looks as if the CM Telephony (JTAPI) user is generate becuase I see that ID in my system with Userid_1 versus just the Userid. Do I need to have both?

Chris Deren Tue, 08/26/2008 - 12:45

This is by design, you would need another one if you had HA CCX deployment, or 2 node IP-IVR.

Chris

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