08-26-2008 07:21 AM - edited 03-14-2019 02:46 AM
Does anyone know what CallManager roles need to be defined for each the CRS Users defined during the install.
AXL Service Providor User
Unified CM Telephony User
RmCM Subsystem User
Thanks
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08-26-2008 11:58 AM
Both RmCm and CM Telephony (JTAPI) users need to be part of "Standard CTI Enabled" user group.
The AXL user needs to belong to a group with "Standard AXL API Access" role, you can use the ccmadministrator here as it belongs to this group by default.
HTH,
Chris
08-26-2008 11:58 AM
Both RmCm and CM Telephony (JTAPI) users need to be part of "Standard CTI Enabled" user group.
The AXL user needs to belong to a group with "Standard AXL API Access" role, you can use the ccmadministrator here as it belongs to this group by default.
HTH,
Chris
08-26-2008 12:01 PM
Thanks for the info.
It looks as if the CM Telephony (JTAPI) user is generate becuase I see that ID in my system with Userid_1 versus just the Userid. Do I need to have both?
08-26-2008 12:45 PM
This is by design, you would need another one if you had HA CCX deployment, or 2 node IP-IVR.
Chris
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