Solved: CM Roles for IPCC 5.0(2) CRS users

paulcian_2 · ‎08-26-2008

Does anyone know what CallManager roles need to be defined for each the CRS Users defined during the install.

AXL Service Providor User

Unified CM Telephony User

RmCM Subsystem User

Thanks

Chris Deren · ‎08-26-2008

Both RmCm and CM Telephony (JTAPI) users need to be part of "Standard CTI Enabled" user group.

The AXL user needs to belong to a group with "Standard AXL API Access" role, you can use the ccmadministrator here as it belongs to this group by default.

HTH,

Chris

View solution in original post

Chris Deren · ‎08-26-2008

Both RmCm and CM Telephony (JTAPI) users need to be part of "Standard CTI Enabled" user group.

The AXL user needs to belong to a group with "Standard AXL API Access" role, you can use the ccmadministrator here as it belongs to this group by default.

HTH,

Chris

paulcian_2 · ‎08-26-2008

Thanks for the info.

It looks as if the CM Telephony (JTAPI) user is generate becuase I see that ID in my system with Userid_1 versus just the Userid. Do I need to have both?

Chris Deren · ‎08-26-2008

This is by design, you would need another one if you had HA CCX deployment, or 2 node IP-IVR.

Chris