08-26-2008 07:48 AM - edited 03-15-2019 12:50 PM
Hi all,
Before all i'd like to thank all the members of this forum for their help.
So i'm trying to configure Unity CX2 and now i'm on the final step which consists of the creation of an Interactive Menu, every think is OK except the fact that i want to set up a "Call By Extension" And i don't know how i can do such think since i know that it is the Directory Handler but it always prompt me to SPELL the username.
Anyone has an idea how i can do that?
I have tried to uncheck:
Voice Enabled and Play All names and then i have reduced the timouts for CallerINPUT to its minimum however it's the same it play:
Please spell the first and last name,for Q press 1 for Z press 2 then after One Sec it says IF you would like to enter an extension you may do so now.
I WANNA PLAY ONLY THE LaST PART :)
Hipe someone can helps me
Thanks for all
Solved! Go to Solution.
08-26-2008 08:34 AM
Seifeddine-Tlili,
You can Disable Spelled Name Searches, under Advanced/Conversations.
Hope this helps, Please vote below if so.
Regards,
Justin
08-26-2008 08:11 AM
aie aie i'm stuck can anyone plz help me i'll really appreciate it
thanks a lot
08-26-2008 08:22 AM
I am not sure its possible to change the prompt of the directory handler. Its a single wav file, so you cant break it up...
08-26-2008 08:34 AM
Seifeddine-Tlili,
You can Disable Spelled Name Searches, under Advanced/Conversations.
Hope this helps, Please vote below if so.
Regards,
Justin
08-26-2008 08:39 AM
But it's related to the Directory Greeting not the opening greeting
Thanks for all
08-26-2008 08:54 AM
Can you please tell where i can found Advanced Conversations
thanks again
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