I have night service configured on my UC520 system so that after hours calls are transferred to the CUE AA pilot number. Regular business hours calls go directly to a receptionist.
The problem is that sometimes it goes to the AA as expected and at other times it goes to the receptionists voice-mail. Does anyone know what could be causing this.
call-forward noan 500 (VM)
call-forward busy 500 (VM)
call-forward night service 501 (AA)
night service bell
Right now for testing I have all hours configured as night service hours under telephony service configurations.
Thanks in advance for help.