issues with call manager

Unanswered Question
Aug 27th, 2008

Hi friends,

I have a few issues with my CUCM 6.0 business edition installation and would like some help.

One, how would i enable particular extensions to call other extensions anonymously, ie only name displaying but not extension number? is there a simple way to achieve this.

second, how does one achieve direct outward dial with CUCM and a h.323 gateway, there seems to be very little on the Cisco site on this issue.

third, how effective is CAR/CDR without a third party billing system. Can i use it to effectivly bill people within the organisation. I have added a user as a CAR/CDR admin but i am not able to view a report with all the users details. I am only able to view that particular users' call records and the top users. I need to generate a report for all the users. any ideas?

thank you

I have this problem too.
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Jaime Valencia Wed, 08/27/2008 - 05:46


Call Display Restrictions


Cisco IOS H.323 Configuration Guide

Cisco IOS H.323 Gateway Configuration for Use with Cisco CallManager

Dial Peer Configuration on Voice Gateway Routers


it's limited, non customizable and only can provide certain information. useful if you only need basic reports

add the user as a CAR Admin as it seems you only granted access to CAR as user (since he only can see his own data)



if this helps, please rate

ericmwangi Thu, 08/28/2008 - 01:52

Hi Java,

the call display restrictions worked. however i am having a problem i think with Calling search spaces as i cannot dial the phone with call display restrictions though i can call from it. This is only for internal numbers.

for the direct outward dial i am still stumped, does cisco have no command like for direct inward dial? Do u have to manipulate the dial plans?

Thanks for your help. will keep you updated.


Eric Mwangi

Jaime Valencia Thu, 08/28/2008 - 06:19

sounds like CSS indeed, take some time to review the call flow. calling needs to reach TP, TP needs to reach final destination. check that carefully

no, we don't have a command for DOD, just configure the necessary dial-peers on the gateway, it's nothing really special.

where and what do you want to change on dial-plans??



if this helps, please rate


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