interesting problem with hunt groups and call pick up groups

Unanswered Question
Aug 27th, 2008
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Hi,


We have CCM 5.1


We are having an interesting problem with hunt groups and call pick up groups.


Phones A, B, C are part of a hunt group and also a call pick up group.


When someone dials phone A directly, both B and C are able to pick up the call from their phones.


But When someone dials the hunt pilot number and then the phone A starts ringing, B and C are not able to pick up that call. They are getting the message "No call available for pickup" on their phones, when they press the pick-up button.



Is there anyway I can have a member of a call pickup group pick the call that is ringing on the other member's phone ( and that came via the hunt pilot)?


Many Thanks,

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Overall Rating: 5 (2 ratings)
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araffill Wed, 08/27/2008 - 02:55
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Hi,


We solved the issue.


We set the enterprise parameter Cisco Support Use 1 as CSCsb42763.


This allows a Hunt Pilot to have a call pickup group assigned.


Now B and C are able to pick up a call ringing on phone A (even if the call came via the hunt piliot)


Many Thanks,

Bala.


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