interesting problem with hunt groups and call pick up groups

araffill · ‎08-27-2008

Hi,

We have CCM 5.1

We are having an interesting problem with hunt groups and call pick up groups.

Phones A, B, C are part of a hunt group and also a call pick up group.

When someone dials phone A directly, both B and C are able to pick up the call from their phones.

But When someone dials the hunt pilot number and then the phone A starts ringing, B and C are not able to pick up that call. They are getting the message "No call available for pickup" on their phones, when they press the pick-up button.

Is there anyway I can have a member of a call pickup group pick the call that is ringing on the other member's phone ( and that came via the hunt pilot)?

Many Thanks,

araffill · ‎08-27-2008

Hi,

We solved the issue.

We set the enterprise parameter Cisco Support Use 1 as CSCsb42763.

This allows a Hunt Pilot to have a call pickup group assigned.

Now B and C are able to pick up a call ringing on phone A (even if the call came via the hunt piliot)

Many Thanks,

Bala.