I have an .aef script currently working with the "if you know your parties 4 digit extension press 1" - using a branch off a menu. The customer know wants that to be a silent option. So I need a way of enabling that function when the script kicks off without having the user enter any option digits. Basically they want, Hello thanks for calling, if you know your parties ext you can enter it at any time. The dialplan is 98xx so i was thinking about collecting caller entered digits then using a if step and if the variable from the caller enter digits is 98xx execute the yes to the if? Any other thoughts on this? Is there an easier way?
I have this problem too.