Occasionaly I have agents that get stuck in a reserved state and are forced to logout on the CAD.
TAC forwarded me a knowledge base ID: 45160. The document they forwarded me is for IPCC 3.0(2).
I do have some scripts that use Select Resource w/ Connect set to NO. Just like the document says I do Goto on the failed Connect step and then loop to the Queued step just like the document outlines.