Problem with Historical Reports

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Aug 27th, 2008
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Upgraded IPCCX to CCX6.0 for a custoemr and now they are having problems when they try to print the reports to their default printer which is a Xerox Document Center 430. I chan send the report to their rightFax server or export it to a Word file. But when we send to this printer, we get a popup that simply says "Cound not start print job."


We can print to this printer fromother applications on their desktop. Any thoughts?

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cmbhelpdesk Wed, 08/27/2008 - 09:12
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There is a setting at the very end of the config file that has to be adjusted


Use shared Memory - should be set to 1

ecclescf Tue, 03/31/2009 - 06:53
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I am having the same issue. Is it in the hrcConfig.ini file that the change is made.


Thanks

Chris

abdul ilyas Thu, 11/05/2009 - 07:56
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Yes it is hrcconfig.ini file


1. From the workstation that hosts the Historical Reporting Client, open C:\Program Files\Cisco CRS Historical Reports\hrcConfig.ini.


2. Once the hrConfig.ini file opens, locate (usually the bottom line) and set the flag 'UseSharedMemory=1'. Save and close the file.


Note: Set UseSharedMemory to1 to use the Shared Memory model and 0 not to use the Shared Memory model (default).


3. Reboot the workstation.


4. Print to the network printers from this workstation to test.




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