Problem with Historical Reports

RICHARD MESSINGER · ‎08-27-2008

Upgraded IPCCX to CCX6.0 for a custoemr and now they are having problems when they try to print the reports to their default printer which is a Xerox Document Center 430. I chan send the report to their rightFax server or export it to a Word file. But when we send to this printer, we get a popup that simply says "Cound not start print job."

We can print to this printer fromother applications on their desktop. Any thoughts?

cmbhelpdesk · ‎08-27-2008

There is a setting at the very end of the config file that has to be adjusted

Use shared Memory - should be set to 1

dukdogz2112 · ‎10-31-2008

.

gmorrow · ‎02-26-2009

I was having the same issue and this fixed the problem on both PC's

Thank You

ecclescf · ‎03-31-2009

I am having the same issue. Is it in the hrcConfig.ini file that the change is made.

Thanks

Chris

abdul ilyas · ‎11-05-2009

Yes it is hrcconfig.ini file

1. From the workstation that hosts the Historical Reporting Client, open C:\Program Files\Cisco CRS Historical Reports\hrcConfig.ini.

2. Once the hrConfig.ini file opens, locate (usually the bottom line) and set the flag 'UseSharedMemory=1'. Save and close the file.

Note: Set UseSharedMemory to1 to use the Shared Memory model and 0 not to use the Shared Memory model (default).

3. Reboot the workstation.

4. Print to the network printers from this workstation to test.