We want to use the IP Phone Agent service to display Skill stats on the agents' phones and not necessarily to login; sort of like a in-phone-wallboard.
We have ICM 6.0 with CRS 3.5 (QMgr 3.5) & CM 4.0.
I'm looking for documentation that would show installation/configuration guide for that service. I found the IP Phone Agent User Guide for 6.0 but that doesn't tell me anything.
I want to know where it reads the real time data from?, how often? where to download the asp or jsp files? etc.