Hi. We have a fresh install of UCCX5.0(2)SR1 integrated with CCM6.1(2). We add the ipcc extension to a user to make sure it shows up in the resources page on UCCX and indeed it was there.. Now we removed the IPCC Extension and put <none> and the user still shows up on the resources webpage on UCCX and I can't delete the user from UCCX.
If we changed the ipcc extension field on CCM End User Web Page then it shows the changed rapidly on UCCX but if I choose none I should see the Inactive Agent link and be able to remove the user from UCCX but I can't.
Is there anything else? Also the user's phone is not associated with the RMCM User at the moment..
Please advice before opening a TAC Case.