CCM 6.1 , there is no ICD option for Users ? IPCCX Resource is empty.

Unanswered Question
Aug 27th, 2008

HI, I think I need help , I want to setup 5 users in CCM 6.1.2 as Agents for IPCC Express, but there no ICD options like in CCM 4.1.

For the same reason the Resources page in IPCC Express is Empty.



  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 5 (2 ratings)
Chris Deren Wed, 08/27/2008 - 13:28

Under the end user assign IPCC Extension, this has replaced the ICD checkbox.



adalandrade Wed, 08/27/2008 - 16:17

Chris, the primary extensions under EndUser are configured. I've verified the Mac addresses are associated with the RmCM user also. the Rm subsystem is up and running.

but still the Resources are empty.

The Enterprise Data Subsystem is out of service but I do not think it has something to do with the Resources not being available in IPCCX.

Chris Deren Wed, 08/27/2008 - 16:36

I said to configure IPCC Extension not Primary Extension, they are 2 seperate entities.


adalandrade Thu, 08/28/2008 - 08:34

I know, that is exactly how I configured it, under End User, there is only 1 field for Extension Numbe and I put the Extension the Agent will be using for IPCCX, and it does not show up as a Resource.

Jonathan Schulenberg Thu, 12/25/2008 - 08:50

There is an enterprise parameter to enable this field on the end user configuration page; however, the UCCX installation should have set this to True/Enabled automatically at install time. Be suspicious of any other odd behavior as install may not have completed properly.


This Discussion