issues wih historical reports CRS 4.0(4)

Unanswered Question
Aug 27th, 2008

Hi,

I have CRS 4.0(4), we have installed HR client S/W, we have some issues

1- the reason codes configured at desktop administration doesn't appear at Agent Not Ready state summary report.

2- There is some codes i don't what does it mean

1.Aborted and Rejected Call Detail Report

a. Reject: Setup Failed


2.Agent State Detail Report

a.Code 32757 =CM Failover

b.Code 32762 =Agent went Off-hook

c.Code32764 = CRS Failover


3.Agent Not Ready Reason Code Summary Report

a.Code 32757 =CM Failover

b.Code 32758 =Work state timer expired

c.Code 32762 =Agent went Off-hook



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