Cisco Unified CallManager Attendant Console

vadim.kharchenko · ‎08-27-2008

Hi!

I have CUCM 5.1.3 and want use attendant console at reception.

I download plugin from CUCM, configure test application user and include this user to the Standard CTI Enabled group, the Standard CTI Allow Call Park Monitoring group, and the Standard CTI Allow Control of All Devices user group.

When i start using attendant console - enter login and pass of test user i connect, but after i use button "go to online" i see next message:

"Initialization of call control failed. retrying..."

What's wrong?

PS

Other function working properly - i see directory and tel line status of all telephone.

gchurchw · ‎08-27-2008

are you using AC user and password ?

Check out this link

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/5_1_1/nci/fsccmac.html

vadim.kharchenko · ‎08-28-2008

Hm... it's strange, but after reload attendant service it's working...

But:

I have 2 line on telephone - on attendant console i can manage only first line, second not active.

And i configure attendant pilot on number 4444 but i don't see this on broadcast table in attendant console...

julio · ‎09-04-2008

make sure that the user you created that will use this phone is also specified in the Device settings. And for the AC user account, make sure that the device is also associated with the AC account.