We've got a client running on ICM 7.2. Customer has got some 20-30 dealers spread across country and I've created a call type for each dealer, so that we can check call type reports. Now, they want one to one reports based on relation between agent and calltype i.e. I would like to know if we can report how many times calls from a particular calltype was handled by a particular agent and how long this agent has spent on this calltype. Pls suggest which reports and fields can be used to generate a custom report for this.