Fird\st make sure these radius servers are online and are configured in your wlc properly. If they are tehn look at the server timeout in the WLC under the radius config. Its default is 2 seconds. In crease it to 10 seconds.

Monitor and see if you still get the alerts

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"Satisfaction does not come from knowing the solution, it comes from knowing why." - Rosalind Franklin
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‎"I'm in a serious relationship with my Wi-Fi. You could say we have a connection."

George, tks for your reply!

I have changed the timeout to 10 secs as you suggested.

Look, the alarm message shows up only for "accounting servers" thru 1646 port

Do I really need that config ? I mean, can I use only the authentication servers (port 1645) ?

thanks in advance!!

If you are not doing accounting, you don't need that configured. Only if you are also doing accounting would you need that port open 1646.

Sent from Cisco Technical Support iPad App

Hi Scott... tks again!

I disabled accounting servers, then I am not seeing anymore the error message "RADIUS server X.X.X.X:1813 deactivated in global list"... But I am still seeing 2 or 3 users (out of 40) with auth problems...

pls check below screen shot

*** user julio.quintao is associated but he has just "de-authentication".... (other association without users are mobile phones) ***

Did you ever see a problem like that ?

Go to clients. Look up the client by mac address and look at the PEM state. It will tell you why the client is failing ..

DHCP_REQ is meaning there is a DHCP issue

8021x_REQ means it failed auth

You could also turn off exclude as a test, perhaps these clients are a little slow to auth.

__________________________________________________________________________________________
"Satisfaction does not come from knowing the solution, it comes from knowing why." - Rosalind Franklin
__________________________________________________________________________________________
‎"I'm in a serious relationship with my Wi-Fi. You could say we have a connection."

Hi George, tks for your reply!

I got that DHCP error message... what that means ?

I confirmed no problem at DHCP server... I am using 50% of that range.....

On that WLAN do you have DHCP REQ check boxed ? If you do and you have a static ip it could reg that. You said you checked the DHCP server, but a problem with DHCP would also show that ..

__________________________________________________________________________________________
"Satisfaction does not come from knowing the solution, it comes from knowing why." - Rosalind Franklin
__________________________________________________________________________________________
‎"I'm in a serious relationship with my Wi-Fi. You could say we have a connection."

this is the situation I have in that advanced tab

Also, this is my DHCP server (windows srv 2003)

the client having the issue. Check to make sure he DOESNT have a static address set ..

__________________________________________________________________________________________
"Satisfaction does not come from knowing the solution, it comes from knowing why." - Rosalind Franklin
__________________________________________________________________________________________
‎"I'm in a serious relationship with my Wi-Fi. You could say we have a connection."