Unable to access “Configure” > “Phone” tab in CME GUI

Unanswered Question

When I go into the CME GUI (, I can log in, but when I try to open Configure > Phone, it will not do anything. At the bottom on IE, it says “Error on page” and when I click on that, the error it gives me is 'VoiceProfile is undefined'.

I can go into the CUE GUI ( and navigate around just fine. Could someone help me with this?

I have this problem too.
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Ayodeji oladipo... Thu, 08/28/2008 - 06:03

I think I have seen this before...Im not sure..

Do you have new phones plugged in to the network?

The phones MAC addresses are usually auto discovered...

dbenattou Thu, 08/28/2008 - 07:33


what's the version of your CCME, and can you show up the sh flash command


binu.john Mon, 02/09/2009 - 09:08


Pls check your GUI files are for the CME4.2 version.I believe the GUI Files which you loaded is not compatable with 4.2.

Upload the 4.2 GUI files and see it will definitely work.




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