I was looking (querying) the Skill_Group_Real_Time table but I guess I'm not seeing what I'm supposed to be seeing or maybe I'm mistaken.
According to The "Cisco DB Schema Handbook ICM/IPCCE 6.0" this table shows real time data on the skills, data such as number of agents logged in, calls handled, calls on queue on the different skills.
I see data like the number of agents, the number of ready agents, etc, the calls on queue stays in 0. I know there's a couple of fields that would show calls depending on whether you have ICM or IPCC Enterprise (some apply only to one).
I have ICM 6.0 with Queue Manager 3.5 (CRS 3.5).
Am I supposed to see numbers in those fields?
Is anybody out there querying this table?
I'm interested in getting the number of calls in queue per skill so I can feed it to an IP phone service.