End users extension change

Unanswered Question
Aug 28th, 2008

we are about to add more extensions to our telephone network. How do add these list of extensions to the the icm script so that they can be accepted coming in externally?

I have this problem too.
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lkinchen,

Can you specify? Are these new agent extensions? Or are they new dialed numbers? If they're dialed numbers, you would want to add them to icm configuration in the dialed number list. Also create call types for them, and associate them with the script(s) you're utilizing. You would probably also want to modify the scripts to include the call types for reporting.

If they're agent extensions, it's another matter.

Robb

lkinchen Thu, 08/28/2008 - 07:49

sorry for the confusion robb..yes these are new dialed numbers.

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