Smartnet and MARS

Unanswered Question
Aug 28th, 2008

Do I need smartnet to download and install upgrades and be able to get the IPS updates for MARS? Currently my support ran out and is 9K to renew. I never call tech support so it's kind of useless right?

I did confirm I can still download updates! But is this a fluke?

Thanks

I have this problem too.
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mhellman Fri, 08/29/2008 - 05:47

You need to authenticate to get access, so I believe the fact that you have access is probably a "fluke". You can probably expect that to go away eventually --maybe sooner rather than later since this post;-)

It's just a server, so parts will eventually fail and you *will* eventually need support. You could just wait until that happens before you actually purchase support, but that implies some extra downtime.

Farrukh Haroon Fri, 08/29/2008 - 05:48

You must have another service contract associated with your CCO, otherwise you would not have been able to download (CCO - Top Right >> Profile >> Additional Access). Legally you need a service contract to download updates.

Also you say you don't need support, but what if you face a bug? Or your hard drive crashes?

Regards

Farrukh

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