I am implementing UCCE Solution which include three sites, one GW, CCM, IVR , PG for each site. When I make incoming call from PSTN, Welcome message is played. I Press 1,... and press 9 to connect to Agent. The ICM script directs the call to an Agent who I already login and Ready. But Nothing appears in CTIOS client and the Ip phone doesn't ring. In CTIOS client, I only look the Agent Status change from Ready to Reserved. After that, A message appear in CTIOS client : "Your agent state has been set to Not Ready by PIM because some calls were routed to you and haven't been received. Please ask your administrator for help"
Agent and device target configuration are done.
I don't know why. Please help me.