Agent Desktop Field Description

Unanswered Question
Aug 29th, 2008
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UCCX 5 with Agent Desktop 5.0


On an incoming call to Agent Desktop the fields display Device,Type,Description,Duration


For one agent it displays in these fields:

390,Agent,Smith John, 00:00:30


For another agent it displays:

392,Agent,Extension: 392,00:00:30


The question is: Where does the Description field get it's info from? I want to replace "Extension: 392" in the description field with the Agent's name.


Thanks in advance,


Brian


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