UCCX 5 with Agent Desktop 5.0
On an incoming call to Agent Desktop the fields display Device,Type,Description,Duration
For one agent it displays in these fields:
390,Agent,Smith John, 00:00:30
For another agent it displays:
The question is: Where does the Description field get it's info from? I want to replace "Extension: 392" in the description field with the Agent's name.
Thanks in advance,