08-29-2008 06:28 AM - edited 03-15-2019 12:56 PM
I have a vg224 setup as our analog fax gateway. For some reason the ports that are configured and in use/working show as unknown for both registration and IP address. I have tried resetting the gateway but that has no effect. The lines that are connected are working and can send and receive faxes. What is wrong here?
08-29-2008 06:34 AM
Try restarting RIS Data Collector and Database Layer Monitor on all servers in the cluster, this is non-service impacting.
08-29-2008 07:21 AM
Restarting those services on all servers in the cluster had no efect.
08-29-2008 07:25 AM
what are you using? SCCP or MGCP?
if H323 be aware they will never show up as registered
HTH
java
if this helps, please rate
08-29-2008 07:30 AM
We are using mgcp. They were showing up as registered yesterday, now today they all show as unknown but are still working.
08-29-2008 07:26 AM
Where does it show not-found? In Publisher or subscriber? or both?
08-29-2008 07:31 AM
I shows unknown on both. But all lines configured in the gateway are still working.
08-29-2008 07:38 AM
this is most likely a synchronization issue and thats why I had recommended to restart RIS and DBL. Not sure if reboot is an option for you at this point, however there are a set of commands you can run to resync the db, I will grab the doc and post it over here.
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